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FAQ’s for our Customers during COVID-19 Orange Setting

The team here at McKenzie & Willis have compiled a list of frequently asked questions for our customers so you know how we are protecting you and our staff during the Orange traffic light setting under the COVID-19 Protection Framework.

Hopefully the below will answer your questions but if it doesn’t please do not hesitate to contact any of our team directly, we are all available and ready to help!

Is McKenzie & Willis open?

Yes! All McKenzie & Willis showrooms are open and operating at usual business hours. All showrooms have hand sanitiser at their front entrances as well as additional sanitiser located around the showroom. Our team be following the Government guidelines on social distancing and wearing masks, please ensure you wear your mask throughout the visit. But please do not hesitate to contact your local showroom if you would like to ask anything before coming in store, our team would love to talk to you.

Can my order be installed or delivered?

Yes! Our installers and delivery teams are operating as usual and following the Government guidelines to keep themselves and our customers safe during the Orange setting. If you are expecting to have an item delivered or installed your consultant or the Despatch Manager will contact you to schedule a time, go over our procedures and will send through supporting information prior to coming into your home.

Can I get my window furnishings & flooring measured during Orange?

Yes! Our consultants will be following the Government guidelines during the Orange setting and will contact you before coming into your home to go over our procedures and send through the supporting information. If you would like to book an in home measure for your flooring or window furnishings get in touch, we’d love to help! Contact us via one of the below channels or fill in an online booking form.

How can I get in touch with McKenzie & Willis if I have further questions or I would like to get more information on a product or service?

You can call us during business hours on 0800 888 999 or email anytime [email protected] and the best local person to help you with your enquiry will be in touch.

If you are an existing customer please feel free to email your consultant directly as well!

You can also follow us on Facebook and Instagram for any other updates.

Take care of yourselves, continue to wash your hands and stay home if you are feeling unwell.
The team at McKenzie & Willis

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