Returns Policy

Rest easy with our 30 Day Sleep Guarantee

Beds are as individual as the people who sleep on them which is why it is so important to find the right one for you. That’s where our bed experts come in.

We believe so much in our ability to find the right bed for the right person that we offer a 30 Day Sleep Guarantee. Our 30 Day Sleep Guarantee will allow you to rest easy in the knowledge that if you are not completely satisfied, we will exchange your mattress for another one.

What we will do

If after 21 days but before 30 days of trying your new mattress you are not completely satisfied, we will exchange your mattress with another mattress from our range. Plus we will cover all shipping costs by road within NZ!

Why do I need to sleep on it for 21 days?

We require you to sleep on your new mattress for it at least 21 days. This is because it can take a couple of weeks for the comfort layers and support system of a new mattress to settle. We also know your new mattress may feel different to your old mattress and it can take time to adjust.

To take advantage of our Sleep Guarantee:

• A Cumfysafe mattress protector must be purchased and used on your new mattress.
• Our Sleep Guarantee applies to all standard mattress sizes which includes Single, King Single, Double, Queen, King and Super King- only California King mattresses and mattresses that are custom made to size are excluded.
• You are able to exchange your mattress once under out Sleep Guarantee.
• Slat bed frames and beds marked as clearance beds are excluded from the Sleep Guarantee.
• The Sleep Guarantee is void if the mattress shows any visible sign of abnormal wear, stains or rips.
• You are able to exchange your mattress for any other mattress within our range however, the new mattress will be at the price on the day of exchange and the returned mattress will stay at the price on the day of purchase.
• If your new mattress is a lower price we will refund the difference but if it is higher you will need to pay the difference. If your original purchase was part of a gift voucher promotion the voucher amount will be taken into consideration. The Sleep Guarantee is for an exchange not a full refund.

Free Delivery NZ Wide

We make it easy to buy with free delivery NZ wide by road on our entire bed range. There is no minimum order and it doesn’t matter if you are at the top of the North Island or in the south of south. Did you know you can also purchase our entire range of beds online with free delivery as well- it couldn’t be any more convenient to buy a new bed!

We organise a delivery time convenient for you

As our beds are made to order, a team member will be in contact with you to organise delivery following receipt of payment. This means we can organise a time convenient to you within usual business hours – we will work around you so you can ensure you will be home with no guesswork involved.

Delivery time is usually 2-3 weeks but can vary depending on delivery location or manufacturing lead times. For current lead times or if you need your new bed sooner than that, please contact one of our bed consultants for more information.

Buy with confidence with our Best Price Guarantee

When you buy your new bed at McKenzie & Willis you can be sure that you’re getting the absolute best price possible – we even guarantee it for 60 days!

What we will do

If you see a better price advertised for the same bed by us or anyone else in New Zealand within 60 days of purchase, simply email or bring in proof of the advertisement and we will refund the difference.*

We work hard to always give you the best deal

We work hard to ensure our prices are always the lowest available. Our policy is to always give you the best deal, both online and instore, no matter which showroom you visit. We do our research and pay close attention to the market to ensure we are always giving our customers the very best price available on their new bed.

*Best Price Guarantee excludes used, damaged, returned, ex display beds and promotions including a Gift Voucher.